Engineer Survey

Your name

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On the basis that ‘1’ = low, little or negative and ‘10’ = high, lots positive, please rate each of the following questions.

A: General

1)In broad terms, how do you feel about working with gas-elec?

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2) How strong do you feel the gas-elec franchise model is today?

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3) How well do you think that the gas-elec brand is perceived by our customers?

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4) Does the service provided by gas-elec match the customer’s needs / expectations ?

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5) What do you feel we could do to improve this?

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6) How important do you think it is to promote the gas-elec brand

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7) Is there more that gas-elec could be doing in the homeowner market?

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8) If so what do you feel we could offer, irrespective of your own skill set?

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B) Customer service / Your jobs

1) How well are your jobs scheduled? (Ignore whether your volumes are sufficient or not)

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2) How well are you supported by your Customer Service team while you are carrying out your jobs?

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3) From the ECIS job sheets, how clear is it what you need to do when on site?

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4) To what extent do you agree that you can get through to Customer Services on the phone in a timely manner?

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5) How well do you think that the customers you meet e.g. landlords and agents, rate your customer service?

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6) How strongly or otherwise, do you agree / disagree with the following statements?

6A) “I have sufficient volume of work"

AgreeDisagree

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6B) “I always let Customer Services know immediately if I have failed a boiler”

AgreeDisagree

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6C) “I always send in photos and an explanation of faults or issues arising on a job to Customer Services”

AgreeDisagree

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6D) d. “I am aware of and use the engineers ‘hot line’ “

AgreeDisagree

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Engineers

C1) How often do you wear company uniform?

AlwaysSometimesNever

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C2) If not always worn, why do you chose not to wear all of the time?

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C3) 3) What could we do to encourage the use of official gas-elec uniform in your daily work?

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C4) Is your van liveried?

YesNo

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C5) How well has the business communicated with you and made you feel a valued member of the business

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C6) Do you think the business is now trying to improve communications with engineers?

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C7) How aware are you of sales activity in your area?

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C8) If you were provided with some printed marketing material & support, would you be happy to drop it off at agents premises?

YesNo

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C9) When we take on a new client how aware are you of the new client and also their requirements?

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C10) Do you feel the business provides sufficient technical support?

YesNo

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C11) 11) Would you be prepared to undertake additional training / qualifications to be able to carry out different work (e.g. boiler installations, remedials, EV charging installs)

YesNo

D) General Comments

Please comment or elaborate on upto 5 aspects of the business or issues that affect you which you would like to provide feedback on to improve your or the businesses situation ;

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D1) Aspect 1

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D2) Aspect 2

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D3) Aspect 3

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D4) Aspect 4

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D5) Aspect 5

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